How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines and label once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
Free gifts or promotional items are not returnable!
Are there any charges for return?
- There is a £2.90 charge on all UK returns that will be deducted from your total refund amount.
- Original shipping charges are non-refundable
- Should you choose to return your order through another service, the charge will become void. (If your return is lost in transit or damaged through this option, you will be expected to negotiate compensation with your selected courier as we will be unable to do so.)
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.