FREQUENTLY ASKED QUESTIONS
FAQ
Pre-order FAQ's
When will it ship?
- Our current production time is 1-2 weeks until your order is dispatched. (time may vary slightly)
Will I be charged now?
Yes. All pre-orders are charged as soon as the order is placed. If for any reason you should want to cancel, please do so before the window closes (Sunday 02.08.26 11:59pm BST), otherwise we will be unable to cancel your order.
Can I change my address?
Yes. You can change your address any time leading up to the end of production. You'll be unable to do so after the order has been dispatched.
Can I combine orders?
Yes. Order's can be combined, with non-pre-order items being dispatched as standard, with your pre-order arriving at the stated time.
What if there's a delay?
If there are any delays, we'll immediately inform you via email with an updated delivery time.
If you have any further inquiries regarding pre-order's please get in touch via the following:
contact-us@hachiman-jpn.co.uk
When do you restock?
Hachiman operates on a monthly rotation of old, current and new drops. While not everything will be back on the site at once, hidden goods and legacy drops will often find their way into the rotation so be sure to keep an eye out!
To make sure you don't miss out, follow us on our instagram @hachiman_jpn or subscribe to our news letter below.
Do you ship outside the UK?
Yes we ship to Europe, Australia and the US.
If you live outside these zones and would like to purchase an item, get in touch and we may be able to arrange delivery
Current delivery estimates can be seen at checkout.
Delivery Times
Estimated delivery time on standard delivery is 2 - 5 working days
Orders can take up to 1-2 days to dispatch. Orders placed over the weekend may be dispatched the following Monday.
If your order has taken longer than the stated time and our courier has not updated their tracking information. Please get in touch with us via our email (contact-us@hachiman-jpn.co.uk)
Is Hachiman eco-friendly?
Hachiman was founded on the idea of starting up the right way. Our clothes are ethically sourced and stitched together with a blend of organic, recycled and washed premium cottons :)
My order hasn't arrived yet?
If your order has taken longer than the current stated delivery times please get in touch via the email below. Please provide your order number with your query and we'll try our best to help!
Contact-us@hachiman-jpn.co.uk